Back to eero

eero 6 mesh Wi-Fi router

eero 6 mesh Wi-Fi router

Find the help you need

Replace an eero device

1.From the app's home screen, tap the add icon.
2.Tap Add or replace eero devices.
3.Tap Replace eero Device.
4.Tap the existing device you are replacing.
5.Read the information on-screen, then tap the next icon.
6.Unplug your modem and existing eero device from power, then tap the next icon.
7.Connect your new eero device to your modem using the existing Ethernet cable, then tap the next icon.
8.Plug your new eero device and modem into a power socket. Your new eero device's status light will start flashing white. Tap the next icon to continue.
9.The app will now start to look for your new eero device. Please wait.
10.Your new eero device has successfully replaced your existing eero device and is ready to use. Tap Done.
11.If there is an update available for your eero device, you'll be asked to install it. For now, tap Maybe later.
12.Tap Yes, I'm sure to complete the replacement.

Help us improve our support pages.

Looking for something else?

Make an insurance claim

Learn how to make an insurance claim.

Make a claim

Report loss or theft

Let us know if your device has been lost or stolen.

Report loss or theft

Unhappy with your device?

Read our Device Returns Policy.

Returns Policy