You will receive a notification through the app or email when your bill is ready and we will let you know when the payment is due. You can view your bill in the Three app or in My 3.
To view and download your bill through the Three app, please see here.
Overview of your bill
Your billing period: A billing period is the timeframe you're allocated your service allowances for.
Your account number:
Your Three Business billing account number.
Bill date:
The date of this bill.
Your bill number:
The unique reference number for this bill.
Your phone number/number of connections:
Shows the number of connections associated with this billing account, or in the case of a single connection, your Three Business phone number. Please note: if you’ve brought a number to Three Business, this will show as a separate connection to the temporary number issued with your contract.
Since your last bill summary
Device purchases/Returns:
The display charges for any devices you’ve purchased in-store or online. If you’ve returned a device the applied credit will be here too.
Payments:
You can view payments made here.
Adjustments:
This will display any credits or adjustments applied to your account by us.
This month's bill summary
Monthly recurring charges:
This is the total of your monthly recurring charges. They’ll usually be the same each month, but there are some exceptions, such as if you recently joined us or upgraded.
Charges, discounts, and credits:
This shows the total of any additional charges, discounts and/or credits applicable that have been added to this bill. This can include picture messages, roaming charges, premium service call/text charges, or Shortcode messages.
Usage charges:
This is a breakdown of any other usage charges outside of what's covered in your monthly package such as picture messages, roaming usage, or premium service call/text charges.
VAT:
The total monthly recurring charges, other charges, discounts, and credits are shown here. Underneath, you’ll see the combined total of those charges and the VAT applied. Finally, you’ll see the total charges after VAT and the total amount due to be taken on your payment date.
Credit Balance:
A credit balance will appear on your bill if your account was in credit at the time the bill was issued. This could be due to an overpayment you made, or an amount we’ve credited to your account. Your credit balance will be deducted from the total charges after VAT.
Total due by:
This is the total amount due for payment and the date the payment is due. This amount won’t include any balance you owe from previous bills, which you can see in the Bill History section.
VAT summary
We’ll display this section if a credit or one-off charge has been applied to your account since your last bill. You’ll be able to see a description of the credit or charges on page 3 of your bill in the ‘Since your last bill’ section. The VAT summary will give you a summary of the total VAT due on this bill, including the adjustment, for accounting purposes.
Account level breakdown
You can see a breakdown of your charges for each of your users / mobile numbers in the account level breakdown. This will provide the total charges for each of your connections, including the monthly plan cost and any out-of-bundle spend. You’ll be able to see the breakdown of these charges by checking the itemisation for each of your users on the pages that follow.
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