You will receive a notification through the app or email when your bill is ready and we will let you know when the payment is due. You can view your bill in the Three app or in My 3.
To view and download your bill through the Three app, please see here.
Any additional charges, discounts and credits will appear under 'This month's bill'.
If for some reason you've noticed your bill is higher than expected, here are a few reasons why this could be:
Your first and last bills
You might notice both your first and last bills are higher than usual.
On your first bill, you'll be charged for the first few days as well as your normal monthly charge. To find out more, please see here.
Your final bill may include any additional charges you owe up to the day you cancel. They’re added to the monthly charge for the 30-day notice period. To find out more, please see here.
Price increases during your plan
Your bill might increase in the middle of your plan for a couple of reasons:
You've reached the end of a promotional period.
We've reviewed your Monthly Charge in line with our terms and conditions. The approach we take to this annual review depends on when you joined Three.
Roaming and using your phone abroad
Roaming is when you use your phone abroad by connecting to a local network. The way you’re charged for this depends on your plan and when you joined us.
Did your plan start on or after 1 October 2021? You can unlock your data allowances – and call and text the UK and other Go Roam in Europe destinations – for a daily roaming charge.
On a Three Your Way plan? You get up to 56 days of roaming included. If you run out – or are on a Lite plan – you can buy an additional 3,7, 14-day Go Roam Passes.
If you’re not in a Go Roam country or don’t have Go Roam, you’ll be charged for use abroad.
If you’ve been abroad recently, that may be why you can see extra charges on your account. To find out more, please see here or check your individual price guide here.
Calling or texting abroad from the UK
If you've called any international numbers or sent texts to anyone outside the UK, you'll be charged for them. Calls to anywhere outside the UK usually have a 1-minute minimum charge, then they're charged by the second.
Calls to the Channel Islands and the Isle of Man are also charged at international rates.
Outside of allowance charges
Data: For most of our plans, once you've used up your data allowance, you won't be able to continue using data.
You can get more data with an Add-on, which will last until your monthly allowance refreshes.
Regularly need more data? You can change your price plan to one with a higher data allowance.
Do you have an older plan or Mobile Broadband? You’ll still be able to use the internet once you’ve used up your data allowance. If you do, you’ll be charged for any data used as outlined in your price guide. Check your price guide.
Either way, we’ll let you know when you’re almost out of data.
Calls: You might have been charged for an out-of-allowance number. Some numbers are always excluded from your plan, so you'll see a charge for them unless you block them. These numbers include:
Numbers starting with 070 or non-standard 07 numbers which aren't owned by any of the main network operators
084 and 087 numbers unless you're in a Go Roam destination with a plan that includes Go Roam. Some exceptions still apply. Find out more about Go Roam.
Calls to the Channel Islands and the Isle of Man, which are charged at international rates
Calls to directory enquiries
Texts: You might have been charged for an out-of-allowance text. This could include:
Sending a picture or video message. They aren’t included in your text allowance and cost 55p per message.
Sending a text to an email address or with a file attached. Your device will treat this like a video or used for services like competition entries, TV show voting, and picture message
Shortcodes. These are numbers used for services like competition entries, TV show voting, and charity donations. You can buy them as one-off purchases or by setting up a subscription.
Three Pay: Three Pay is a digital payment method you can use to buy games, apps, and digital content. You can use Three Pay on platforms such as the PlayStation Store, Google Play Store, Epic Games, Microsoft, Spotify Premium, and more.
The cost is added to your monthly phone bill. You’ll see the purchase details, the price paid, and customer helpline details for the service.
There’s a limit of £40 per transaction and £240 a month. These limits are set by the European Legislation and cannot be amended.
Please note: a Spend Cap will not stop Three Pay purchases. If you want to stop them, please contact the merchant or payment intermediaries. You can find their contact details on your monthly phone bill. They’ll help you set up PIN codes or parental controls to authorise payments.
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