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Samsung Galaxy S25+

Samsung Galaxy S25+

Find the help you need

Replace an eSIM using the Three app

1.From the Three app's home screen, tap Account.
2.Tap Help.
3.Tap Replace SIM.
4.Tap the Select SIM Type drop-down.
5.Tap eSIM.
6.Tap the Select Replace Reason drop-down.
7.Tap your relevant option.
8.Tap Submit.
9.You'll see confirmation that your replacement eSIM has been ordered. Tap Back to home to return back to the Three app's home screen.
You'll receive your new eSIM and eSIM confirmation code in an email from Three.

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Make an insurance claim

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Report loss or theft

Let us know if your device has been lost or stolen.

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Unhappy with your device?

Read our Device Returns Policy.

Returns Policy