Apple iPhone XR
![Apple iPhone XR](https://threeuk.lucidcx.com/cx-cdn/images/devices/med_iPhoneXR.png)
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Perform a factory reset using recovery mode
If you've forgotten your device's passcode and you're unable to unlock it, or your device is displaying a message that it's disabled, you can reset your device using recovery mode. You'll need access to a Windows computer with iTunes installed or a Mac to follow these steps. Please note that resetting the device will remove all of its content, data and settings. You should ensure that you have backed up your device before resetting so you can restore its data after setting it up again. If your device isn't backed up, you will not be able to retrieve its data after resetting. For help backing up your device, see here. | |
1. | Make sure your device isn't connected to the computer yet. Press and hold the side button and one of the volume buttons until the power off slider appears. (The buttons will vary according to device, please tailor accordingly) |
2. | Swipe the power off slider to turn off the device. |
3. | Using a compatible cable, connect your device to the computer while pressing and holding the side button. Keep holding the side button until you see the recovery mode screen. |
4. | Locate your device on the computer. If you're using a Windows PC or a Mac running macOS 10.14 Mojave or earlier, you'll need to open iTunes. If you're using macOS 10.15 Catalina or later, you'll need to open a Finder window. Once you've located your device, you should see a window giving you the option to restore or update your device. Select Restore. |
5. | You will be reminded that restoring your device will remove all data and settings from your device. If you're happy to continue, select Restore and Update. |
6. | The latest software version will be downloaded and installed on your device. Please note: if the download takes longer than 15 minutes, your device will exit recovery mode and you will need to perform the previous steps again to re-enter recover mode. Be sure not to disconnect your device until the restoration process has finished. Your device will restart once the restore is completed. |
7. | You can either set up your device again as new or restore your data from a backup. See here for help restoring data. |
Top specifications
SIM type
Dual SIM
SIM 1: Physical nano-SIM card or eSIM
SIM 2: eSIM (eSIM is not yet available on all networks)
SIM 1: Physical nano-SIM card or eSIM
SIM 2: eSIM (eSIM is not yet available on all networks)
Internal device memory
64GB/128GB
Max external memory
N/A
Main camera (max MP)
12
Device warranty
1 year
Battery
Removable battery
No
Talk time (mins)
1500
Power saving
Low Power Mode
Wireless charging
Yes
Battery capacity
2942mAh
Body
Height (mm)
150.9
Width (mm)
75.7
Depth (mm)
8.3
Weight (g)
194
Water resistant
Yes
Dust resistant
Yes
SIM type
Dual SIM
SIM 1: Physical nano-SIM card or eSIM
SIM 2: eSIM (eSIM is not yet available on all networks)
SIM 1: Physical nano-SIM card or eSIM
SIM 2: eSIM (eSIM is not yet available on all networks)
Connectivity
Personal hotspot
Yes
Wi-Fi Direct
No
USB cable
Yes
USB type
Lightning
Wi-Fi (WLAN)
Yes
Bluetooth
Yes
USB
Yes
Near Field Communication (NFC)
Yes
HDMI output
No
Processor
CPU speed
A12 Bionic chip
Display
Resolution
1792x828
Size (inches)
6.1
Multi-touch
Yes
Touch screen
Yes
Messaging
IM
Yes
Text messages
Yes
Multimedia messages
Yes
Email
Yes
Network
VoLTE Roaming (4G calling abroad)
Yes
Band
Quad
VoLTE (4G calling in UK)
Yes
2G
Yes
3G
Yes
4G
Yes
5G
No
Works in the US
Yes
Platform
Operating system
Apple iOS
Generic software version
iOS 12
Sensors
Accelerometer
Yes
Digital compass
Yes
Ambient light sensor
Yes
Proximity sensor
Yes
Memory
RAM
3GB
Device memory
64GB/128GB
Card slot
No
Card max size
N/A
Camera
Zoom type
Digital
HD video recording
Yes
Slow motion
Yes
Resolution (max. mp)
12
No. of cameras
2
Secondary camera resolution (MP)
7
Camera type
Rear facing
Camera zoom
5x digital
Video recording
Yes
Front camera
Additional features
1080p HD video recording
Smart HDR
Extended dynamic range
Cinematic video stabilisation
Wide colour capture
Retina flash
Backside illumination sensor
Auto image stabilisation
Exposure control
Smart HDR
Extended dynamic range
Cinematic video stabilisation
Wide colour capture
Retina flash
Backside illumination sensor
Auto image stabilisation
Exposure control
Aperture
F2.2
Selfie modes
Portait mode / Animoji / Memoji
Sensor
7MP
Rear camera
Resolution (max MP)
Wide angle camera: 12
Ultra Wide angle camera: 12
Ultra Wide angle camera: 12
Aperture
F1.8
Bokeh filters
Yes
Dual OIS (Optical Image Stabilization)
No
Flash
Quad-LED True Tone flash
HD video recording
4K @ 24fps, 30fps or 60fps
Optical Image Stabilization (OIS)
Yes
Slow motion
Yes
Type
Wide-angle
Zoom
5x digital
Additional features
Six-element lens
Panorama mode
Sapphire crystal lens cover
Backside illumination sensor
Hybrid IR filter
Autofocus with Focus Pixels
Tap to focus with Focus Pixels
Smart HDR
Wide colour capture
Local tone mapping
Advanced red-eye correction
Exposure control
Auto image stabilisation
Photo geotagging
Panorama mode
Sapphire crystal lens cover
Backside illumination sensor
Hybrid IR filter
Autofocus with Focus Pixels
Tap to focus with Focus Pixels
Smart HDR
Wide colour capture
Local tone mapping
Advanced red-eye correction
Exposure control
Auto image stabilisation
Photo geotagging
Features
Music player
Yes
Voice recording
Yes
Web browser
Yes
FM radio
No
A-GPS
Yes
Face recognition
Yes
GPS
Yes
3.5mm headphone jack
No
Document viewer
Yes
Video calling
FaceTime
Video player
Yes
Wi-Fi calling
Yes
Loudspeaker
Yes
Always On
No
Security
Facial recognition
Yes
Fingerprint sensor
No
Warranty
Device warranty
12 months
Flash
Flash type
Quad-LED True Tone
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