Skip to Content Skip to Search Skip to Footer

Order by phone: 0800 033 8006

Back to Apple

Apple iPhone 16 Pro

Apple iPhone 16 Pro

Find the help you need

Mark device as lost or stolen

Use the Find My app to mark a missing iPhone, iPad, iPod touch, Apple Watch, Mac, supported AirPods, or iPhone Wallet with MagSafe as lost. In order to remotely mark a device as missing, you must Enable Find My before it's lost.
Please note: to access a lost device you'll need to use the Find My app on an Apple device that is logged in using the same Apple ID as the lost device.
1.Open the Find My app on an Apple device.
2.Tap the Devices tab.
3.Tap the device that is lost or stolen.
4.Tap Activate under Mark As Lost.
5.Read the information on-screen, then tap Continue, keeping the following in mind:

Passcode: if your iPhone, iPad, iPod touch or Apple Watch doesn’t have a passcode, you’re asked to create one now. For a Mac, you must create a numerical passcode, even if you already have a password set up on your Mac. This passcode is distinct from your password and is only used when you mark your device as lost.

Contact information: for iPhone, iPad, iPod touch, Mac, or Apple Watch, the contact information and message appear on the device’s Lock Screen. For AirPods or iPhone Wallet with MagSafe, the information appears when someone tries to connect with your device.
6.From here, you have the option to enter a phone number you'd like to use if someone finds your device and wants to contact you. Enter your phone number, or if you wish to skip this, tap Next.
7.From here, you have the option to enter a message that will show on the missing device. Enter a message, or if you wish to skip this, tap Next.
8.From here, you'll see the summary of activating Lost Mode. When you're happy to proceed, tap Activate or for a Mac tap Lock.

More Apple support

Visit Apple's support pages

Help us improve our support pages.

Looking for something else?

Make an insurance claim

Learn how to make an insurance claim.

Make a claim

Report loss or theft

Let us know if your device has been lost or stolen.

Report loss or theft

Unhappy with your device?

Read our Device Returns Policy.

Returns Policy