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Apple iPhone 16

Apple iPhone 16

Find the help you need

Set up your voicemail

Your voicemail should automatically activate as soon as you switch on your new phone. If this hasn't happened, don't worry, you can switch it on manually by following these simple steps:

1. Call 123 from your phone.
2.  Choose a new PIN and press the # key.
3. Confirm your new PIN and press the # key again.
4. You'll be asked to record your name as this identifies you when you send messages to other people. Say your name clearly and press the # key.
5. If you're happy with the recording of your name, press the 1 key to continue. If you'd like to listen to your name, press the 2 key. If you'd like to re-record your name, press the 3 key.
6. You'll be asked to record a message that callers hear when they go to your mailbox. Say your message clearly and press the # key when finished.
7. If you're happy with your message, press the 1 key to continue. To listen to your message, press the 2 key. To re-record your message, press the 3 key.

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Make an insurance claim

Learn how to make an insurance claim.

Make a claim

Report loss or theft

Let us know if your device has been lost or stolen.

Report loss or theft

Unhappy with your device?

Read our Device Returns Policy.

Returns Policy