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Apple iPhone 14

Apple iPhone 14

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Using Face ID


To unlock your device using Face ID:

1. From the lock screen, swipe up from the bottom of the screen.
2. Position your face in front of the front-facing camera to unlock your device.
Your face may already have been recognised while performing the previous step; if so, your device should unlock after swiping from the bottom of the screen.
3. If the device fails to recognise your face, you may enter your passcode to unlock the device instead.

To make purchases using Face ID:

1. Navigate to the item you'd like to purchase in the App Store, iTunes Store or iBooks Store.
2. When you're prompted to pay, double-click the side button, then position your face in front of the front-facing camera.
3. If this is successful, a tick and 'Done' should be displayed at the bottom of the screen. You may be asked to enter your Apple ID password for security reasons.

To use Face ID with Apple Pay:

1. Ensure that Apple Pay is set up on your device by adding a payment card.
2. Select the payment card you'd like to use. To use your default card, double-click the side button. To use a different card, double-click the side button, tap your default card, then choose your desired card.
3. Position your face in front of the front-facing camera to authenticate with Face ID.
4. Hold the top of the device near the contactless reader. If this is successful, a tick and 'Done' should display.

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Read our Device Returns Policy.

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