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Apple iPhone 13

Apple iPhone 13

Find the help you need

Perform a factory reset

Warning: a factory reset will permanently delete all your data and personalised settings, and will remove any applications you've downloaded and installed. Be sure to backup any data and files you want to keep before you do a factory reset. For more information, please see Backup and restore data on iCloud.

You may also lose any messages you have on the phone, all contacts (if these have not been backed up to the SIM or an iCloud account) and apps that you have downloaded from the App Store. All paid apps can be downloaded again using the relevant Apple ID information.
1. From the home screen, tap Settings.
2. Tap General.
3. Tap Transfer or Reset iPhone.
4. Tap Erase All Content and Settings.
5. Tap Continue.
6. Tap Erase iPhone.
7. Tap your preferred option.
8. If you're signed into iCloud, you will be prompted to sign out to remove the account from your device. Enter your Apple ID password, then tap Turn Off. Your device will now restart, and you will be able to complete the initial startup.

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Make an insurance claim

Learn how to make an insurance claim.

Make a claim

Report loss or theft

Let us know if your device has been lost or stolen.

Report loss or theft

Unhappy with your device?

Read our Device Returns Policy.

Returns Policy